Dos and Don'ts of Hiring a Chief Workplace Officer

You’re ready to deploy Workplace across your organization. The C-Suite has given the green light. IT is on board. Internal Communications has built a launch plan. Operations teams are eager to give front-line workers the tools to help them achieve more. And HR loves the idea of building more employee engagement.

“Launching Workplace correctly is going to take more than a couple of ‘how-to’ guides to and an invitation email”

So how do you make sure your launch is as successful as it can be?“Launching Workplace correctly is going to take more than a couple of ‘how-to’ guides to and an invitation email to achieve the adoption figures and business value you’re looking for,” says Carrie Basham Young, CEO of Talk Social to Me.It’s going to need something else. It’s going to take a Chief Workplace Officer.

Introducing the CWO

The role of Chief Workplace Officer is essential to the success of Workplace at your company. This individual looks after a cross-functional team that advocates both for your employees and the leadership during the implementation journey.The CWO is an influential jack-of-all-trades. They require a variety of different skills in business, technology, engagement, content, and strategy.

“The CWO is the strategist behind the transformation that Workplace shepherds into your organization”

One moment they’re talking tactics with the CEO on bridging the C-Suite/employee divide. The next they’re producing content for a strategic engagement campaign.The CWO is a leader and a do-er, tasked with advocacy, training, strategy, and directing the community managers who coach on the skills of working in Workplace for everyday employees.“Ultimately, the CWO is responsible for ensuring that Workplace by Facebook is valuable for all users, and your company as a whole,” Basham Young says. “They’re the strategist behind the transformation that Workplace shepherds into your organization.”

Why do I need a CWO?

• Employing a full-time Chief Workplace Officer is strongly correlated with having a community strategy, and therefore achieving stronger business value
• The most successful employee communities, like Workplace, employ a full-time community manager (typically under the supervision of a CWO)
• Teams at a Fortune 100 health and wellness company coached by Talk Social to Me (serving as interim CWOs) had a 42 percent higher activity and engagement rate than those that were left uncoached

Your CWO is the catalyst and leader that helps drive business impact from Workplace.

Take a look at our example CWO job description here.

The Dos and don’ts of hiring a CWO

DON’TGive a junior the gigAdding “Workplace management” onto the job description of an entry-level HR or Communications associate won’t work. Credibility and social capital are key as CWOs serve as the “face” of Workplace to audiences and C-suite executives.They need to know who’s who and how to navigate the organization.Default to a technical project manager or IT system adminWhile they are a critical part of the launch and support team, the CWO role is really best suited for someone with a more business-focused background which includes technical literacy.Look at the over-worked execThe busy executive that’s already managing your external communications strategy amongst other things isn’t a good fit.Executives simply don’t have the time to engage with the project over the long-term or spend hours per day “in the weeds” of the network.DOHire from withinThis person will be involved in open Workplace customer multi-company groups and other industry educational opportunities. So promoting a trusted colleague who knows your culture and norms into the role of CWO is an advantage.Look at the high-performing managerSomeone with 5-10 years of business experience and who reports into an SVP or C-level sponsor is a great fit. This person will need the formal support of others in IT, HR, and Communications.Hiring someone who is well connected and has the ear of C-level sponsors is a big bonus.Consider the outside expertAnother option is to find a seasoned enterprise social network community director/strategist ready to make a move. These pros can predict obstacles, and already have solutions for some of the challenges you’re facing.This could save you 3 – 6 months of ramp-up time on your Workplace launch.

OK. So where do I find one?

If you don’t have room for more headcount, bringing in Talk Social to Me as an interim CWO might be the right fit for your organization. We can embed a dedicated interim CWO inside your Workplace network, either as the main “face” of the community or as an invisible “guardian angel” to stakeholders. We can help your team learn the skills they need to roll-out Workplace successfully over the course of 3-6 months.

“It’s essential to employ a CWO who will give everyone a seat at the table”

Whichever approach you use to fill this new role, it’s essential to employ a CWO who will give everyone – IT, Communications and HR – a seat at the table. Neutral partnerships create the best outcomes, and they’re pivotal to starting the journey of working “Better, Together.”

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